Privacy Policy
Last updated: October 16, 2026
This policy describes how Coss Communications (Charley Coss, sole proprietor, "we") handles information collected through comm.charleycoss.com and the telephone lines (313) 379-9945, (313) 539-8975 and (313) 539-8970.
What we collect
- Contact details you give us on our sign-up and preferences pages or in conversation: name, email, mobile number, and optionally county and volunteer interest.
- Messages, voicemails and call details (date, time, duration, caller ID) sent to or from our lines, so we can read, reply and follow up.
- Consent records. When you opt in or out of texts, we record your number, the date and time, how you did it (web page or text keyword), your IP address for web sign-ups, and the exact consent wording you agreed to.
How we use it
- To send the messages you signed up for and to reply to you.
- To coordinate the volunteer trainings, events and assignments you asked about.
- To honor opt-outs immediately and permanently.
Text messaging
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties. See the Terms and Conditions for program details.
What we do not do
- We do not sell or rent phone numbers, email addresses, messages or contact records.
- We do not use your information for advertising.
- Our only messaging processor is Twilio, Inc., which carries texts and calls for these lines. Our records are kept on our own servers.
Retention and your choices
Messages and call records are kept as long as needed for a useful conversation history and are deleted on request. Opt-out records are kept indefinitely so they continue to be honored. To change your choices, use the Communication Preferences page, reply STOP, or email us.
Contact
info@charleycoss.com · (313) 379-9945